REFUND & RETURNS

Refund and Returns Policy for Artworks

We take great pride in providing you with high-quality artworks. We are committed to ensuring your satisfaction with your purchase. To maintain transparency and clarity, please read our Refund and Returns Policy carefully.

1. All Sales Are Final

We do not accept returns or provide refunds for any artworks sold on our platform. All sales are considered final.

2. Authenticity and Quality Guarantee

We guarantee the authenticity and quality of all artworks listed on our platform. 

3. Damage in Transit

In the rare event that your artwork arrives damaged, please contact us within 7 days of receiving it. We may request evidence of the damage, such as photographs. If the damage is confirmed to be a result of shipping, we will work with you to find a satisfactory solution, which may include a replacement.

4. Cancellation of Orders

Orders cannot be canceled once they have been placed. Please review your order carefully before making a purchase.

5. Contact Us

If you believe there is an issue with your artwork or have any questions related to your purchase, please contact us at info@hailley.com.

6. Order Discrepancies

If you receive an artwork that is significantly different from the description or image on our platform, please contact us within 7 days of receiving the item. We may request additional information to assess the situation and determine an appropriate resolution.

7. Privacy and Security

Your personal information and payment details are protected by our secure systems. We do not share your data with third parties without your consent. For more information, please review our Privacy Policy.
By making a purchase through, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy. We recommend that you carefully review the details of the artwork and any associated information before completing your purchase.

Please understand that our policy of no refunds or returns is in place to support the artist and maintain the integrity of our work. We appreciate your support of the art community and look forward to serving you.

This policy is effective as of June 30, 2023 and is subject to change without prior notice. Please check this page for the most up-to-date information on our policies.